Private Listener Access 1
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Volunteer Listener Availability
This page shows your current availability as a MadlySane Volunteer Listener. These are the times when you have agreed to be available for listening spaces.
Your Current Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | 10:00 AM – 11:00 AM | Every Other Week |
| Tuesday | ||
| Wednesday | ||
| Thursday | 10:00 AM – 11:00 AM | |
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
https://madlysane.site/en/talk-to-volunteer/
Changes to Your Availability
If your availability changes, please contact JC Sane by email or phone so this page can be updated.
Private Listener Access 2
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Your Current Availability
| Day | Time (CAT) | Notes | |
|---|---|---|---|
| Monday | |||
| Tuesday | |||
| Wednesday | |||
| Thursday | |||
| Friday | |||
| Saturday | 11:00 PM – 12:00 AM |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 3
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (CAT) | Notes |
|---|---|---|
| Monday | 10:00 PM-12 AM | |
| Tuesday | 10:00 PM-12 AM | |
| Wednesday | 10:00 PM-12 AM | |
| Thursday | 10:00 PM-12 AM | |
| Friday | 11:00 PM-1 AM | |
| Saturday | 10:00 PM-12 AM | |
| Sunday | 9:00 PM-11 PM |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 4
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 5
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 6
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 7
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 8
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 9
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 10
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 11
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.
Private Listener Access 12
Enter your Listener password to view your schedule and guidelines:
Incorrect password. Please try again.
Listener Guidelines & Boundaries
Welcome to your role as a MadlySane Volunteer Listener. This page outlines the expectations, boundaries, and safety standards that protect both you and the people you support.
Your Purpose
- A calm, grounded presence
- Non-judgmental listening
- Emotional validation
- Gentle grounding support
- A safe, confidential space
What You Do
- Listen actively
- Reflect feelings (“It sounds like…”)
- Offer simple grounding tools
- Maintain confidentiality
- Hold space without fixing or solving
- Stay within your emotional limits
What You Do Not Do
- Give advice
- Diagnose trauma
- Promise outcomes
- Provide crisis intervention
- Offer medical, legal, or financial guidance
- Share personal contact information
- Continue conversations outside MadlySane
Safety Boundaries
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
- You do not de-escalate emergencies
- You do not take responsibility for someone’s safety
- You may step back if overwhelmed
Confidentiality
- No discussing member stories
- No screenshots
- No recording
- No saving chat logs
If You Need Support
You may reach out to JC Sane by email or phone for guidance.
Escalation Guide (Required Reading)
This guide outlines the exact steps to follow if a member expresses crisis language or emotional overwhelm during a listening session. It protects both you and the member by keeping the interaction safe, grounded, and within MadlySane boundaries.
When to Escalate
- Mention of self-harm, suicide, or wanting to disappear
- Mention of harming someone else
- Describing being in immediate danger
- Expressing inability to stay safe
- Extreme emotional dysregulation
- Asking for crisis help, advice, or direction
What to Say (Exact Script)
“I’m here to listen, but I’m not trained for crisis support. I encourage you to reach out to a crisis hotline or emergency services in your area.”
Repeat once if needed. Do not modify or expand the script.
What to Do
- Stay calm and grounded
- Deliver the script clearly
- Gently end the session
- Do not continue the conversation
- Do not attempt to de-escalate
- Do not give advice or resources beyond the script
What You Never Do
- Do not assess risk
- Do not ask follow-up questions
- Do not promise safety
- Do not stay longer “just to help”
- Do not contact the member outside MadlySane
After the Session
If you feel unsure, heavy, or emotionally impacted:
- Take a grounding breath
- Step away from the screen
- Reach out to JC Sane for support or clarification
Availability
| Day | Time (Central) | Notes |
|---|---|---|
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday |
Session Link
You may join your listening space using the link below. Just use the password that was given to you for access.